Frequently Asked Questions
-
Orders are processed and shipped based on availability. If you purchased an item during our pre-sale, please note that shipping is expected to begin at the end of November 2026. Once your order ships, you'll receive an email with tracking information.
-
At this time, we only ship within the United States. We hope to offer international shipping in the future!
-
To maintain the quality and appearance of your knives, always hand wash and dry them immediately after use. Avoid dishwashers, prolonged exposure to moisture, and soaking. Store your knives in a clean, dry place to help prevent staining or oxidation.
-
If your order arrives damaged, incomplete, or incorrect, please contact our customer support team with your order number and a description of the issue. Photos may be requested to help us better assist you.
-
Please check your spam or junk folder first. Tracking information is only sent once your order has shipped. If you still need assistance, contact our team and we'll be happy to help.
Contact Us
Have questions? We're here to help!
Can't find the answer you're looking for? Whether you have a question about your order or need assistance with our products, we'd be happy to help.